Table Self-Order¶

Guests scan a QR code at the table and can order and pay directly from their smartphone — without having to wait for a server. The module is particularly suitable for self-service areas, beer gardens, festivals, and all businesses looking to speed up their service.

Activation: Admin → Settings → Operations → Operations → Module list → QR-Tischbestellung (QR table ordering)

For vending kiosks and the display of pickup numbers, read the step-by-step guide QR ordering & self-service. QR orders at the table are assigned to the table and do not receive a kiosk pickup number.

Feature Overview¶

Feature	Description
QR Code at the Table	Each table receives a unique QR code that links to the ordering page
Menu on the Smartphone	Guests see the full menu with images, options, and prices
Order Without a Server	Orders are sent directly to the kitchen
Seat Assignment	When seats are enabled, each order is assigned to a seat
Self-Payment	Guests can pay their bill directly on their smartphone by card
Call Waiter	Guests can call the server at the press of a button
Tip	Tip selection (0 %, 5 %, 10 %, 15 %, or custom) when paying

Setup¶

Step 1: Check Prerequisites¶

The Self-Service (QR ordering) module must be included in your license. For the table codes, your business's guest address must be set up.

Step 2: Enable QR Table Ordering¶

Open Admin → Settings → Operations → Operations.
In the module list, switch on QR-Tischbestellung and save.
In the tab Operations → QR-Tischbestellung, set the ordering behavior. If the tab is missing, choose the view mode Expert.

You will find the settings for appearance, articles and online payment under Admin → Online-/QR-Einstellungen. No additional online shop license is needed for this.

The self-order feature uses the digital menu:

Admin → Articles → open the desired article
In the Visibility section, leave the switch "Nicht in Speisekarte" (not in menu) switched off
Optional: add description, images, and allergens
Save

Tip: With the article import, many articles can be released for the menu at once.

Step 4: Create QR Codes¶

See section Creating QR Codes.

Creating QR Codes¶

Each table requires its own QR code. It takes the guest directly to the order for this table.

Generating a QR Code¶

Admin → Settings → Operations → Servicebereiche (service areas) → select table
In the detail panel, click QR-Code erzeugen (generate QR code)
The system creates its own order link for this table
The QR code is displayed as an image

Testing a QR Code Locally¶

The QR code points to your business's configured guest address. Check the printout with a guest's phone. For an additional test directly on the POS/workstation device:

Admin → Settings → Operations → Servicebereiche → select table → generate QR code
In the QR section click the Lokal testen (test locally) button (flask icon)
The guest order view of the table opens in a new tab — directly on this device, without the customer domain

Printing a QR Code¶

At the selected table, click the printer icon.
For all tables of the selected group, use QR drucken (print QR) in the toolbar.
Print the QR code on a weatherproof sign or table tent
Recommended minimum size: 4 × 4 cm

Renewing a QR Code¶

A QR code can be renewed at any time:

Admin → Settings → Operations → Servicebereiche → select table → Neu erzeugen (regenerate; arrow icon)
The old QR code becomes invalid immediately
Guests with the old QR code see an error message

Important: After renewal, the printed QR codes at the table must be replaced.

Automatic QR Code Rotation¶

Optionally, QR codes can be renewed automatically daily:

Admin → Settings → Operations → QR-Tischbestellung
Enable QR-Code-Tokens bei Tagesabschluss erneuern (renew QR code tokens at end-of-day report)
At each end-of-day report, all QR codes become invalid and new ones are created

Warning: With automatic rotation, QR codes must be displayed digitally (e.g., on a tablet at the table), since printed codes would become outdated daily.

Seats (Optional)¶

When a table has multiple guests, orders can be assigned to seats. This way, the staff knows which order belongs to which guest.

Enabling Seats¶

Admin → Settings → Operations → Servicebereiche → Tab Gruppen (groups)
Edit table group
Enable Use seats
Set number of seats (default: 4, max: 99)
Save

How It Works¶

When ordering for the first time, the guest automatically receives the next available seat
The seat is stored via a cookie in the browser (valid for 24 hours)
Each guest only sees their own orders
When paying, you can choose between "Only my seat" and "Entire table"

POS Display¶

When seats are enabled, additional seat tabs appear in the table view at the POS:

Tab	Display
Total	All orders for the table
Seat 1	Only orders from seat 1
Seat 2	Only orders from seat 2
...	...

Occupied seats are highlighted in color.

Guest View (Smartphone)¶

The guest scans the QR code and lands on a mobile-optimized page with three tabs.

Category bar at the top: horizontal buttons for quick jumping between groups
Article cards with image, name, description, and price
Plus button to add to cart
For articles with options (e.g., sides, extras): selection dialog opens automatically
Diet badges: Vegan, Vegetarian, Gluten-Free are displayed automatically

Shopping Cart¶

At the bottom of the screen, a cart bar appears: "3 items — 24.50 €"
Tapping opens the cart overlay:
Article name and selected options
Plus/minus buttons to change quantity
Input field for kitchen notes (e.g., "no onions")
Order button

Tab: Orders¶

Overview of all your own orders
Article name, quantity, price, and selected extras
Automatic refresh every 15 seconds
Total at the end of the list
"Nochmal" (again) per item: without options the article goes straight into the cart; with options the article dialog opens with the options chosen back then pre-selected. If the article is no longer on the menu or is "currently out", a notice appears instead of the button

Tab: Pay¶

See section Self-Payment.

Guest Account (optional)¶

If the Customer Accounts switch is active in the online shop (Admin → Online-/QR-Einstellungen → tab "Bestellung"), a person icon appears in the header of the QR ordering page. Guests can sign in or register — the same accounts as in the Online Shop.

My orders: Logged in, the guest can see their previous online orders.
Reorder: With one click, the items from a previous order (checked against the current menu) are placed into the table cart.
Receipt & hospitality receipt: For each order, the guest can download the receipt as a PDF or receive it by email; a hospitality receipt (with optional occasion/participants) is available in the web account.

Sign-in is optional — anonymous table self-ordering works as usual without an account.

POS View (Staff)¶

Recognizing Self-Orders¶

Orders placed by guests via self-order are marked at the POS with a 📱 symbol before the article name.

Order Confirmation¶

Depending on the setting, orders are handled differently:

Mode	Behavior
Automatically confirm	Order is immediately created as an OpenBon and sent to the kitchen
Manually confirm	With the online shop also active: the order appears for confirmation in the POS under Table Orders (icon in the top POS bar) and is accepted or rejected there

Tip: Before the first guest, check whether your business wants to take over orders immediately or review them manually first.

QR license only

Without the online shop, QR orders are always handed over immediately as open tickets to the table and kitchen. An acceptance list is then not required and does not appear.

💡 Table Orders view: The POS Table Orders button (QR icon, badge = open table orders) shows only QR/table self-orders with the stages New → In Progress → Ready → Done. Pickup orders from the online shop are processed in online pickup; for delivery orders use the delivery service.

Setting: Admin → Settings → Operations → QR-Tischbestellung → Bestellungen automatisch bestätigen (automatically confirm orders)

Table Cleaning¶

If the table cleaning requirement is enabled (Admin → Settings → Operations → Tisch-Reinigung nach Kassierung), the table is automatically set to "Cleaning" status after a self-payment transaction.

Self-Payment¶

Guests can pay their bill directly on their smartphone without having to wait for a server.

Prerequisites¶

Stripe must be set up — payment is made in your business's currency
Admin → Online-/QR-Einstellungen → Zahlung → open the link to Hardware → Zahlungsoptionen and enter the Stripe credentials

Payment Process (Guest View)¶

Tap the Pay tab
The bill with all open items is displayed
Choose what is paid — three ways:
- Everything (with seats: "Only my seat" or "Pay entire table")
- Tick individual items — only the selected ones are paid
- Split by persons — the open amount is divided by the number of persons; the cents are distributed so that all shares together add up exactly to the open amount, and each receipt carries a round cent amount
Select tip:

Option	Description
None	No tip
5 %	5 % of the bill total
10 %	10 % of the bill total
15 %	15 % of the bill total
Other	Enter custom amount

Total amount (including tip) is displayed
"Pay by card" for card payment via Stripe
Alternatively: "Pay cash — call waiter" calls the server for cash payment

Splitting the bill — everyone pays their share

Each partial payment has its own tip and its own receipt, which contains only what was chosen (with a share, every item appears proportionally). The rest stays open at the table — the waiter collects it as usual. Items that have already been paid disappear for the other guests at the table within a few seconds; anyone who submits an already paid item anyway gets a notice, nothing is booked. If two guests tap "Pay" at the same moment, only one payment is booked — if the second card has already been charged, DiKAS refunds the amount immediately and automatically, and the guest reads "refunded".

After Payment¶

Success screen on the smartphone
Receipt is created in the system (with payment method "Online payment")
Table is automatically released (if all items are paid)
With table cleaning requirement: table changes to "Cleaning" status

Security¶

Each payment has a unique PaymentIntentId (idempotency protection)
Duplicate payments are automatically detected and prevented
Payment data is never stored on the DiKAS server (Stripe)

Call Waiter¶

On every page of the self-order, there is an orange bell button (bottom right). Guests can use it to call the server.

How It Works (Guest View)¶

Tap the bell button
Select reason:

Reason	Typical Use Case
Advice	Question about the menu or recommendation wanted
Cash Payment	Guest wants to pay cash
Other	All other requests

After sending: "Waiter has been called" is displayed
60-second cooldown — cannot call again during this time

How It Works (POS View)¶

The table receives a pulsing orange border
A bell symbol appears on the table (for cash/card payment a coin or card symbol)
Opening the table automatically acknowledges the waiter call

Optional Alarm (Sound + Alert Panel)¶

The table marking is only visible on the table screen. To have staff be notified of a waiter call or payment request anywhere with sound and alert panel, the alarm system can be connected:

Admin → Settings → Operations → Tab Alarm → enable Alarms and create at least one alarm type
In the Automatic Triggers section, choose the alarm type for "Alarm on waiter call / payment request"
Save

From then on, every waiter call from the QR table ordering (Pay, Advice, Other) triggers the chosen alarm — with table number and reason in the message. If the trigger is left empty, only the silent table marking continues.

Settings¶

Appearance and Article Selection¶

Admin → Online-/QR-Einstellungen

With a pure QR table ordering license, the required areas are available there:

Area	Use
Allgemein (general)	Name, slogan and contact data of the QR ordering
Design	Design template, logo, banner, colors, font and preview
Artikel (articles)	Define the visible articles of the digital menu
Zahlung (payment)	Enable Stripe payment for QR table orders
Öffnungszeiten (opening hours)	Maintain opening hours, breaks and special days for the shared guest and reservation page
Recht (legal)	Edit imprint, privacy policy, terms and withdrawal for the guest pages or generate them as a template

Changes to the design are also used in the QR table ordering after saving.

Opening hours for QR ordering

Outside opening hours, the QR order page can show the notice "Currently closed". As long as QR table ordering is enabled, guests at the table can continue to order. If, on the other hand, the QR table ordering module is switched off, table ordering is blocked; guests are referred to the staff.

Imprint and privacy policy: If imprint and privacy policy are maintained in the Recht tab, the QR order page always shows the two links in the footer — even if the online shop is switched off.

Module Settings¶

Admin → Settings → Operations → QR-Tischbestellung

Setting	Description	Default
Bestellungen automatisch bestätigen (confirm orders automatically)	With the online shop: orders are created directly as an open ticket without manual review. Without the online shop, QR orders are always accepted immediately.	Check setting
Nur PrePay (Bestellung erst nach Online-Zahlung annehmen) (prepay only — accept order only after online payment)	The order is only accepted after a confirmed Stripe payment; Stripe must be set up	Disabled
QR-Code-Tokens bei Tagesabschluss erneuern (renew QR code tokens at end-of-day report)	All QR codes become invalid at end-of-day report and new ones are created	Disabled

Payment Provider¶

Admin → Online-/QR-Einstellungen → Zahlung

Field	Description
Online-Zahlung (Stripe) aktiviert	Allows online payment in QR table ordering
Zahlungsanbieter konfigurieren	Opens Admin → Settings → Hardware → Payment options for the Stripe credentials

Seats¶

Admin → Settings → Operations → Servicebereiche → Groups → edit group

Field	Description	Default
Use seats	Orders are assigned to seats	Disabled
Number of seats	Maximum seat number per table in this group	4

Practical Tips¶

Beer Garden / Outdoor Area¶

Use weatherproof QR code signs (laminated or UV-resistant)
Leave automatic token rotation disabled (printed codes)
Disable seats (open seating)

Festival / Club Event¶

Large, clearly visible QR codes on table tents
Enable automatic confirmation (faster throughput)
Enable self-payment for faster processing

Restaurant / Dining Room¶

Print QR code discreetly in the menu or on a table tent
Enable seats for correct assignment
Call waiter feature facilitates the service workflow

Disco / Club¶

QR codes at standing tables or in booths
Combination with the ticketing module (tickets + table ordering)
Self-payment for quick drink settlement

Frequently Asked Questions¶

Do I need an online shop to use table self-order? No. The license for QR table ordering is enough. The required areas under Online-/QR-Einstellungen are unlocked automatically. Öffnungszeiten (opening hours) and Recht (legal) are also available because they belong to the shared guest page. Pickup, delivery and online shop orders remain hidden without an online shop license.

What happens if the QR code has expired? The guest receives a notice about an invalid or expired link. Open the affected table in the service areas, print its current QR code and replace the old table tent. Also check whether QR table ordering is still enabled.

Can guests order without seat assignment? Yes, if seats are disabled, all orders are assigned to the entire table.

How long is a QR code valid? A QR code remains valid until it is manually renewed or the end-of-day report is performed with token rotation enabled.

Does self-order work without an internet connection? No, both the guest's smartphone and the DiKAS server require an internet connection.

Can a guest order for the entire table? Yes, each guest can order any number of articles. Seat assignment only serves for attribution when paying.

What happens if a guest closes the browser? The shopping cart is stored in the browser session. When scanning the QR code again, the previous cart is restored. Orders that have already been placed are preserved.

Can staff void orders from self-order? Yes, orders from self-order are regular OpenBons and can be voided at the POS as usual.

Are self-orders sent to the kitchen printer? Yes, self-orders are treated exactly the same as POS orders — including kitchen printing, kitchen display (KDS), and draught system integration.